You’ve seen the AI tools promising to “revolutionize your workflow.” But how many of them actually work when you’re trying to deliver real results, fast, securely, and without a $500/month SaaS bill?
Tiledesk is not another chatbot wrapper or a fancy no-code toy. This is an open-source Agentic-AI Operating System built for companies that need real automation, deep data control, and the kind of flexibility that scales from a startup to an enterprise.
And yes, it’s been trusted by major players in telecom and CPaaS, with real results: 30% lower development costs, 20% better upselling. Not just buzzwords. Actual impact.
So… What Exactly Is Tiledesk?
Think of Tiledesk as the backbone for your company’s private AI brain.
It’s not just a tool. It’s a full-stack platform that lets you build, deploy, and manage AI-powered workflows, from customer support bots to internal knowledge assistants, all inside your own infrastructure.
Why Tiledesk Stands Out?
You Keep Full Control Over Your Data
This isn’t a “free trial” trap. With Tiledesk, you run everything on your servers, even your LLMs. Want to use Ollama? Go ahead. Prefer vLLM? Done. Need to keep sensitive client docs offline? Perfect. Your data never leaves your network.
Built for Real-World Use Cases, Not Just Demo Videos
Tiledesk isn’t designed for showpieces. It’s made for teams who need:
- Customer support automation that answers complex questions using your product docs.
- Internal knowledge retrieval so employees stop wasting time searching old emails.
- Lead qualification bots that ask smart questions and route leads automatically.
- Multi-channel engagement via WhatsApp, SMS, email, voice, or embedded chat, all unified under one system.
All powered by native RAG (Retrieval-Augmented Generation) with hybrid search (semantic + keyword), re-ranking, and support for multiple LLMs, all with a clean UI.
No-Code Automation That Actually Works
You don’t need to be a dev to build powerful workflows. Tiledesk’s Visual Designer lets you drag, drop, and connect actions like:
- “If user asks about refund policy → pull latest FAQ → summarize → send reply.”
- “If ticket mentions ‘urgent’ → escalate to human agent.”
And because it supports Human-in-the-Loop (HITL), your AI doesn’t replace people, it elevates them. It handles the routine stuff, so your team focuses on what matters.
Multi-Agent Systems Without the Headache
Want your AI to act like a team? Tiledesk lets you create multiple agents, each with its own role, knowledge base, and behavior.
Example:
- One agent handles billing questions.
- Another manages technical troubleshooting.
- A third routes complex cases to humans.
They talk to each other, share context, and work together, all orchestrated through a single interface.
Ready for Hybrid Deployments (Yes, Really)
Need to connect to a cloud LLM like OpenAI for some tasks but keep core operations local? Tiledesk lets you mix and match.
Swap Qdrant for another vector database. Plug in your preferred API. Run part of your system on-premise, part in your private cloud. Flexibility isn’t a feature. It’s the foundation.
Who Should Be Using Tiledesk?
Here’s the truth: this isn’t just for developers.
But it is built for teams who want to move fast — without relying on third-party vendors.
Startups & SMBs
Build your first AI assistant without spending thousands on SaaS subscriptions. Deploy it in minutes, customize it later.
Tech Teams & DevOps
Create scalable, secure AI systems that integrate with your existing stack. Use Kubernetes, RabbitMQ, Redis, MongoDB, all proven, battle-tested tools.
Customer Support Leaders
Cut response times, reduce agent burnout, and turn your knowledge base into a living, breathing assistant.
Product Managers & UX Designers
Embed intelligent chatbots directly into your app or website. Make your product feel smarter — without rewriting code.
Enterprise IT & Security Teams
Run private AI infrastructure. Meet compliance standards. Avoid vendor lock-in. Own your data, literally.
Tech Stack That Doesn’t Break
Tiledesk runs on proven open-source foundations:
- MongoDB: For reliable, structured data storage.
- RabbitMQ / MQTT: To handle real-time messaging between agents.
- Redis: For caching and keeping things snappy.
- Qdrant: For fast, efficient vector search (your RAG engine).
- vLLM / Ollama: Run your favorite open-source LLMs locally.
Deploy it on Kubernetes, Docker, or even bare metal. It’s built to scale.
And yes, it’s fully open source, licensed under AGPL-3.0. You can fork it, contribute, improve it, or just use it freely.
The Bottom Line: This Isn’t Just Another AI Tool
Tiledesk is more than software. It’s a new way to think about AI at work.
It’s for teams tired of:
- Paying for overpriced AI platforms.
- Losing control of their data.
- Building one-off bots that die after a few months.
It’s for people who believe AI should serve the business, not the other way around.